FAQ
Q. How do I log in?
- Log in with basic login (ID/password), Microsoft account, Google account, or SSO (SAML).
- The login method varies according to the authentication policy set by the administrator.
- You will be automatically logged out after a period of inactivity, and you can log in again.
Q. I forgot my password. How do I reset it?
- on the login page
비밀번호 재설정Click the button. - A password reset link will be sent to the registered email.
- link isValid for 10 minutesand must be requested again upon expiration.
Q. "Your account is locked" message is displayed.
- If you enter the password incorrectly multiple times, your account will be temporarily locked.
- The set lock time (5 minutes/10 minutes/30 minutes/60 minutes) will be automatically released after it passes.
- In urgent cases, contact the administrator to reset your password.
Q. Cannot log in with Microsoft/Google account.
- It is necessary to check whether the administrator has activated the authentication method.
- Microsoft 365 synchronization must be completed and the account must be registered.
- Please check if the user account is in an active state.
Q. OTP authentication is required upon login.
- This is the case when the administrator has set up additional authentication (MFA).
- Enter the code generated by OTP apps such as Google Authenticator and Microsoft Authenticator.
- If the OTP app is not set up, please contact the administrator.
Q. I logged in with a temporary password, but the password change screen appears.
- When logging in for the first time with a temporary password**You must change your password.**must do.
- The new password must meet the password policy set by the administrator (minimum length, character combination, etc.).
Q. The password change period has expired.
- You must regularly change your password according to the password change cycle set by the administrator.
- Change Password orextensionYou can select (if set).
- Recently used passwords may be restricted from reuse.
Administrator FAQ
Q. How do I register users in bulk?
사용자 관리 > 일괄 등록Download the CSV template.- When you upload a CSV file containing user information, it will be registered in bulk.
- A temporary password will be sent to the registered user's email.
Q. Microsoft 365 synchronization fails.
Please check the following:
- Microsoft 365 Administrator privilegesCheck if it is linked with the account that has __PH_0__.
- Required in Azure ADDelegation of AuthorityCheck if this is completed
- Designated Group SynchronizationCheck if the group is selected correctly when selected
- Check Network Connection Status
Q. Only some users/groups are synchronized.
- Designated Group SynchronizationWhen using the method, only the selected group and members will be synchronized.
- Check if the missing user is included in the selected group.
- To synchronize all usersFull synchronizationChoose a method.
Q. The user ID is not in email format during SCI Server synchronization.
설정 > 인바운드 프로비저닝 > SCI Server 동기화atSet up the domainHello.- For example, if you set the domain to "company.com"
- Employee number
hong123→hong123@company.comConvert to format
- Employee number
Q. How are policy priorities applied?
- If a user is included in multiple conditional policies,Highest Priority PolicyThis applies.
- in the policy listThe higher it is, the higher the priority..
- You can adjust the priority by dragging and dropping.
Q. Conditional policies are not applied.
Please check the following:
- The policy is correct.ServiceCheck if it is applied
- Check if the **members (users/groups)** are set correctly.
- Condition Items(IP, time, country) is
조건 항목 관리Check if it is correctly registered - policyPriorityCheck - Higher-level policies are applied first
Q. How do I configure it to allow access only from a specific IP?
1. Condition Item Management > Location (IP) Condition Registration
2. Conditional Policy > Policy Registration
3. Select Allowed IP Condition + Access Allowance Settings
4. Create Separate Default Block Policy (No Conditions + Access Block)
5. Set Allowed Policy to Higher Priority than Block Policy
Q. Cannot access the service.
Please check the following:
- Account Activation Status: Access is not possible if the account is in a deactivated state.
- License Assignment Status: The license for the service must be assigned.
- Conditional Policy: Access IP, time, country, etc. may have been blocked by policy.
Q. What are the differences in permissions by administrator role?
| role | User/Group | Policy Settings | Administrator Management | Log Inquiry |
|---|---|---|---|---|
| super administrator | ✅ Edit | ✅ Edit | ✅ Edit | ✅ Possible |
| Editor Manager | ✅ Edit | ✅ Edit | ❌ Not allowed | ✅ Possible |
| Query Administrator | 👁 View only | 👁 View only | ❌ Not allowed | ✅ Possible |
| Log Query Administrator | ❌ Not allowed | ❌ Not allowed | ❌ Not allowed | ✅ Possible |
Q. How do I change the administrator?
- The existing administrator designates a new administrator.
- You can then change the permissions of the existing administrator.
- However,At least 1 administratorSince it is mandatory, the last top administrator cannot change/delete permissions.
Q. Can I monitor the activities of the log query administrator?
관리자 관리 > 로그 조회 알림atActivate email notificationsdoes.- When the log viewer administrator logs in/out, to the specified recipientReal-time Email NotificationsThis will be sent.
Q. There are not enough licenses. What should I do?
Please consider the following methods:
- Inactive UserLicense Revocation (if not automatically released)
- License for users not using the serviceManual Release
- Additional License Purchase
Q. What is the difference between the license auto-assignment options?
| Option | Description |
|---|---|
| Current + Subsequent Active Users | Assign to both currently active users and users who will be activated in the future. |
| Only active users thereafter | Assign only to users who are newly activated after the settings. |
Q. What happens when a user is deactivated?
- the corresponding user’sService access is blockedIt is possible.
- allocatedLicense is automatically releasedIt works.
- Account information is retained, and againActivate to recoverIt is possible.
Q. What is the difference between deactivation and deletion?
| division | Deactivate | delete |
|---|---|---|
| Service Access | Block | Block |
| License | Automatic Release | Automatic Release |
| Account Information | maintenance | Complete deletion |
| Recovery | Recovery from Activation | Re-registration required |
| Usage Point | Leave of absence, pause | Resignation, complete removal |
Q. Can I modify synchronized user information?
- Modification is possible, but,The information from the source system will be overwritten during the next synchronization execution..
- If permanent changes are needed**Synchronize after making changes in the original system (Microsoft 365/SCI Server)**Hello.
Q. What happens to the sub-labels when a grade is deleted?
- When deleting a grade, the labels belonging to that grade will beAutomatically move to the 'Grade Undecided' itemdoes.
- You can reassign to a different grade later.
Q. What is the log retention period?
설정 > 로그 설정atCollection PeriodandNumber of archive filessets.- Example: When setting a collection period of 30 days and a file count of 12, the maximum is approximately1 Year Log Retentionpossible
- Automatic Deletion of LogsWhen used, the original log will be deleted after backup.
Q. Can logs be sent to an external system?
설정 > 로그 설정 > 백업 로그 외부 전송Set in.- SSH/SFTP methodIt will be automatically sent to the external server.
- Enter server information (IP, Port, account, path) andSave after connection testHello.
Q. Can I change the logo on the login page?
설정 > 로고 설정 > 로그인 페이지 설정can be changed in.- You can customize the logo, favicon, and browser tab name.
- You can also set the GNB logo for each service individually.
Q. Can the system status be monitored in an On-Premise environment?
- In an On-Premise environment,
시스템 모니터링A menu will be provided. - per nodeCPU, Memory, Disk, Network Usagecan be checked in real time.
- ※ Not provided in cloud environments.