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Application and Usage Instructions

This document provides guidance on the SHIELDGate Desktop feature that allows secure access to your work PC via a browser in external or public locations.
You can use your work PC remotely without installing a separate Agent.

Overview​

SHIELDGate Desktop is a browser-based solution that allows remote access to work PCs.

Main Features​

  • No agent needed: No separate software installation is required on the connecting device.
  • Browser Access: Control your work PC using only a web browser
  • Secure Connection: Providing secure remote access in an isolated environment
  • File Isolation: Blocking file, clipboard, and printer sharing between access devices and work PCs

Access Requirements​

Work PC Requirements​

Supported Operating Systems

  • Windows 7, 8, 9, 10, 11
  • Windows Server Series

⚠️ macOS is currently not supported.

Required Conditions

  • SHIELDGate Desktop AgentInstallation (Administrator privileges required)
  • Granting "Desktop" permissions through the administrator

Access Device Requirements​

  • PC with internet connection
  • Web browser (Chrome, Firefox, Edge, etc.)
  • SHIELDGate Access Permission

Desktop Registration Process​

To enable remote access, you must first register your work PC with SHIELDGate.

Overview of the Registration Process​

Desktop registration isStep 4will proceed:

  1. Run Configuration: Desktop Agent Installation and PC Environment Configuration
  2. Check Desktop Information: Check Windows Access Account
  3. Password Confirmation: Setting Windows Account Password
  4. Registration Complete: Remote access preparation complete

Step-by-Step Registration Guide​

Step 1: Run Environment Setup​

Purpose: Desktop Agent Installation and Remote Access Environment Configuration

Installation Process​

  1. SHIELDGate Login
  • Accessing the SHIELDGate website
  • Log in with user account
  1. Desktop Menu Access
  • Select "Desktop" from the left menu.
  • Click the "New Desktop" menu
  1. Download Installer
  • Click the "Download Configuration Program" button
  • SHIELDGateSetup.exeFile Download
  1. Program Installation
  • Run the downloaded file (administrator privileges required)
  • Click the "Check Again" button after installation is complete.
  1. Installation Confirmation
  • Normal installation: "The configuration program execution has been confirmed" message displayed
  • Activate "Next" button

Installation Troubleshooting​

How to resolve installation failures:

  1. Remove existing program
Control Panel → Programs → Programs and Features
  1. Target Program for Deletion
  • "Softcamp SHIELDGateSRT PC Agent"
  • "Softcamp SHIELDGate Desktop Agent"
  1. Reinstallation Execution
  • SHIELDGateSetup.exeRight-click
  • Select "Run as Administrator"

Step 2: Check Desktop Information​

Purpose: Select a Windows account for remote access

Account Verification Process​

  1. Current Account Verification
  • Display information about the currently logged-in Windows account
  • If it is the correct account: Click the "Yes" button
  1. Account Change
  • When using a different account: Click the "No" button
  • Select the correct account from the Windows account list

Step 3: Password Confirmation​

Purpose: Setting the password for the selected Windows account

Enter Password​

  1. Enter password
  • Enter the password for the selected Windows account
  • Click the "Confirm" button to authenticate.
  1. Account Modification
  • When selecting an incorrect account: Move to the previous step using the "No" or "Previous" button.

How to set a Windows password​

If you only use PIN or fingerprint authentication, you need to create a separate Windows password.

Password setup procedure:

  1. Accessing the Settings Menu
  • Windows key input or start menu click
  • Select "Settings" menu
  1. Account Settings
  • Select "Account" item
  • Select "Login Options" menu
  1. Password Registration
  • Select "Password" option
  • Set New Password

Step 4: Registration Complete​

Purpose: Desktop registration completed and ready for access

Completion Confirmation​

  1. Registration successful
  • Check the message "Desktop registration has been completed"
  • Go to SHIELDGate main page
  1. Registration failed
  • Restart from step 1 in case of an error.
  • Check Administrator Permissions and Network Connection Status

Desktop Remote Access​

This document provides guidance on how to access registered work PCs from outside.

Access Procedure​

  1. SHIELDGate Login
  • Accessing the SHIELDGate website from a remote location
  • Log in with user account
  1. Desktop Selection
  • Select "Desktop" from the left menu.
  • Click on the desktop to connect
  1. authentication
  • OS password input
  • Waiting for authentication completion
  1. Security Agreement Consent
  • Check the contents of the organizational security pledge.
  • Click the "Access Desktop" button
  1. Connection complete
  • Display work PC screen through the browser
  • Start remote control with mouse/keyboard

Connection Characteristics​

Security Isolation

  • Complete isolation between access devices and work PCs
  • File transfer, clipboard sharing, printer sharing blocking

Browser-based

  • Use all features with just a web browser
  • No separate software installation required

Delete Registered Desktop​

You can delete the registered desktop when replacing or discontinuing the use of a work PC.

Deletion Procedure​

  1. Desktop Menu Access
  • SHIELDGate Login
  • Select "Desktop" menu
  1. Activate Delete Menu
  • Hover the mouse cursor over the desktop to delete.
  • Click on the "Desktop Delete" menu
  1. Delete Confirmation
  • Delete Notification Message Confirmation
  • Enter the exact name of the desktop to delete (case sensitive)
  1. Delete execution
  • Activate the "Delete" button when the name input is complete.
  • Click the "Delete" button to permanently delete.

Caution​

  • Deleted desktop information cannot be recovered.
  • To reuse, you must register again from the beginning.