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Application and Usage Instructions (For Internal Network)

  • This is a user guide for configuring a desktop server that allows remote work applications and registrations through a dedicated application page in an internal network environment.
  • The configuration may vary depending on the customer's network environment, and this is a dedicated document for customers using that configuration.

Prerequisites​

Mandatory Requirements​

User Permissions

  • Registration permission required for SHIELDGate personal desktop conditional policy.
  • Security365 Account Registration and Activation Status
  • Set Conditional Policy to Allowed

System Requirements

  • Work PC accessible from the internal network
  • Administrator Privileges (for Program Installation)
  • Windows Operating System (Windows 7 and above)

Accessing the Application Page and Registration​

How to Connect​

Application Page URL Structure​

기본 형식: {{SHIELDGate 데스크톱주소}}/registration
실제 예시: https://shieldathome2.softcamp.kr/registration

Access Procedure​

  1. Accessing URL
    • Access the application page URL provided by the administrator.
    • Check the application page load in the browser
  2. User Authentication
    • User email (ID) input
    • Click the "Confirm" button to proceed with authentication.
  3. Permission Validation
    • Security365 Account Information Inquiry
    • Conditional Policy Verification and Permission Validation

Step-by-Step Registration Guide​

Overview of the Registration Process​

Desktop registration isStep 4is composed of:

  1. Run Configuration: Desktop Agent Installation and PC Environment Configuration
  2. Check Desktop Information: Check Windows Access Account
  3. Password Confirmation: Setting Windows Account Password
  4. Registration Complete: Remote access preparation complete

Step 1: Run Environment Setup​

Purpose: SHIELDGate Desktop Agent Installation and Remote Access Environment Configuration

Program Installation​

  1. Download
    • Click the "Download Configuration Program" button
    • SHIELDGateSetup.exeFile Download
  2. Installation Execution
    • Running the downloaded file
    • Approval for Administrator Privilege Request
  3. Installation Verification
    • Click the "Check Again" button after installation is complete.
    • Automatically proceed to the next step upon successful installation.

Installation Troubleshooting​

Troubleshooting Steps for Installation Failure:

  1. Completely remove the existing program

    제어판 → 프로그램 및 기능

  2. Target for deletion

    • "Softcamp SHIELDGateSRT PC Agent"
    • "Softcamp SHIELDGate Desktop Agent"

  3. Reinstalling Administrator Privileges

    • SHIELDGateSetup.exeRight-click
    • Select "Run as administrator"
    • Reinstallation Progress

Step 2: Check Desktop Information​

Purpose: Select and verify the Windows account to be used for remote access

Account Verification Process​

  1. Current Account Verification

    • Display of the currently logged-in account detected by the system
    • Check if the account information is correct

  2. Account Selection

    계정 정보가 올바른 경우: "예" 버튼 클릭
    계정 정보가 틀린 경우: "아니오" 버튼 클릭

  3. Alternative Account Selection

    • Display Windows account list when "No" is selected
    • Choosing the Right Account for Remote Access

Step 3: Password Confirmation​

Purpose: Setting and verifying the password for the selected Windows account

Enter password​

  1. Enter password
    • Enter the password for the selected Windows account
    • After entering the correct password, click "Confirm"
  2. Troubleshooting Authentication Methods

For users with PIN/fingerprint authentication:

If you are only using PIN or fingerprint authentication, a separate Windows password is required.

How to Create a Windows Password:

  1. Accessing Windows Settings

    시작 메뉴 → 설정 → 계정

  2. Select Login Option

    계정 → 로그인 옵션 → 비밀번호

  3. Password Setting

    • Create a new password in the "Password" section.
    • Password settings that meet complexity requirements

Step 4: Registration Complete​

Purpose: Desktop registration completion confirmation and access preparation

Completion Confirmation​

  1. Check Registration Information
    • Accessing the SHIELDGate User Page
    • Check registered PCs in the "Desktop" menu
  2. Registration Failure
    • Proceeding again from step 1
    • Check Network Connection and Permission Status

Desktop Remote Access​

This document provides instructions on how to access your work PC from outside after registration is complete.

Access Procedure​

  1. SHIELDGate Login
    • Accessing the SHIELDGate website from a remote location
    • Login with a verified user account
  2. Desktop Selection
    • Select "Desktop" from the left menu.
    • Select a PC to connect from the registered desktop list
  3. Authentication Procedure
    • Entering Windows account password
    • Password confirmation and authentication completed
  4. Security Agreement Consent
    • Check the contents of the security pledge set by the organization.
    • After reviewing the content, click the "Access Desktop" button.
  5. Connection complete
    • Displaying Work PC Screen via Browser
    • Start Mouse/Keyboard Control