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1. Access Guide for Work System

Getting Started​

SHIELDGate isIsolated BrowserIt is a security solution that allows safe access to the business system and the internet.

There are two ways to connect.​

  1. App Click→ Select and access the registered app
  2. Enter URL→ Directly enter the address to access

Accessing via the app​

Choosing an App​

  1. After logging into SHIELDGate, the app list appears.
  2. the app you wantclickYou will be connected immediately.
  3. The SHIELDGate menu appears at the top.

Check App Information​

You can check the following information in each app:

InformationDescription
App NameApp Name
Representative URLDefault access address of the app

Direct Access via URL​

How to Enter a URL​

  1. Enter the address in the top URL input field.
  2. example.comorhttps://www.example.comIt can be entered in the form of
  3. EnterPressing the key will connect.

💡 When the policy selection screen appears​

When the entered URL corresponds to multiple policiesWhich policy to accessYou can choose.

Selection Options:

  • App Policy: Application of security policies for registered apps
  • Direct Access to URL: Applying URL-specific security policies

Differences by Policy:

  • File Upload/Download Permissions
  • Range of Possible Moves to Other Sites
  • Clipboard Usage Permission
  • Repository Usage Scope

💡 TipHovering over the information icon (ⓘ) will allow you to view the detailed information for each policy.

Security Authentication​

Connection Environment Verification​

If the administrator has set a security policy, the following conditions must be met for access to be granted:

  • Allowed IP addressesAccess from
  • Allowed Time ZonesAccess
  • Allowed CountriesAccess from
  • Registered DevicesAccessing

Reference: The above conditions apply only if set by the administrator.

**What if access is blocked?**Contact the administrator for access environment settings.

Additional Authentication (MFA)​

Additional authentication may be required when accessing a specific site or logging in.

Three authentication methods:

MethodProcedureTime Limit
emailEnter the code received via email5 minutes
OTPEnter the 6-digit code generated by authentication apps such as Google Authenticator and Microsoft Authenticator.-

OTP Authentication Detailed Procedure:

  1. Initial Setup: Scan the QR code with the authentication app to register
  2. Storage of Recovery KeyStore the recovery key provided with the QR code in a safe place.
  3. Daily Use: Check the 6-digit numerical code in the authentication app and enter it.

💡 Tip: Authentication apps such as Google Authenticator, Microsoft Authenticator, and Authy can be used.

⚠️ When authentication failsAccess is blocked with the message "Authentication failed."

Permissions and Restrictions​

The use of the following features may be restricted according to the policies set by the administrator.

Keyboard Input​

  • Allowed: Normal typing possible
  • BlockDisplay the message "Input is prohibited by policy"
  • Allowed: Move freely to all sites
  • Block: Can only navigate to the specified site
    • When accessing a blocked site → "This action is prohibited by policy" page displayed

File Management​

File Upload

  • Only allowed file formats can be uploaded.
  • Select Save Location:
    • My PC File Folder: Using Local PC Files
    • SHIELDGate File Box: Using Cloud Storage

File Download

  • Only allowed file formats can be downloaded.
  • Select Save Location:
    • My PC: Save directly to PC
    • SHIELDGate File Box: Save to Cloud
    • SHIELDViewer: Preview with a secure viewer and optional download

⚠️ When using SHIELDrive storage: It must be allocated to the corresponding storage to be available.

Clipboard (Copy/Paste)​

Directional Control:

  • Isolated Browser → PC: Copy browser content to PC
  • PC → Isolated Browser: Paste PC content into the browser

⚠️ when limitedDisplay the message "Clipboard usage is prohibited by policy."

Additional Security Features​

Screen Lock​

If you do not work for a certain period of time, the session will automatically expire.

Screen marking (watermark)​

A watermark containing user information will be displayed on the screen.

**Purpose:**User tracking possible during screen capture

Video Conference Mode​

A special mode is applied in the business system for video conferencing.

  • Applying Performance Optimization Settings for Video Conferencing

Top Toolbar Features​

View and Copy URL​

When you access the business system, you can check and copy the URL of the currently connected site from the top toolbar.

Displayed Information:

  • Current Access URL: The address of the webpage you are currently viewing
  • Copy Button: Copy URL to clipboard

Usage:

  1. Check the current URL in the top toolbar
  2. Copy URL to clipboard by clicking the copy button
  3. You can paste the copied URL elsewhere.

💡 Reference: The URL display feature may not be visible depending on the administrator settings.

Hide/Show Top Bar​

This is a feature that allows you to hide or expand the top toolbar to improve work concentration.

Usage:

  1. Hide Top Bar
    • on the right side of the top toolbarHide IconClick
    • The top bar slides up and is hidden.
    • Web content is displayed in full screen.
  2. Expand Top Bar
    • in a hidden stateMouse hover over the top area of the screen
    • Temporary appearance of the top bar
    • Expand IconClicking will fix the top bar.
    • Hidden again when the mouse is removed (if not clicked)

Custom Button​

If set by the administrator, in the top toolbarCustom ButtonThis may be displayed.

Usage:

  1. Click the corresponding button in the top toolbar.
  2. Open linked page in a new window or tab
  3. Perform necessary tasks

Problem Solving​

Connection Issues​

When Unable to Connect

  1. Check IP address, time, and device settings
  2. Inquiry about access environment to the administrator

MFA authentication failed

  1. Check the time limit for the authentication code (Email: 5 minutes)
  2. Network Connection Status Check
  3. Contact the administrator in case of persistent issues.

Feature Usage Issues​

When the top bar disappears and cannot be found

  1. Hover your mouse at the very top of the screen.
  2. Click the expand icon when the top bar appears temporarily.
  3. The top bar is fixed and remains visible.

When the URL is not visible

  1. Check if the top bar is hidden (hover your mouse over the top of the screen)
  2. The administrator may have disabled the URL viewing feature.
  3. Request feature activation from the administrator if necessary

When file upload/download fails

  1. Check if the file extension is an allowed format
  2. Check Storage Allocation
  3. Network Connection Status Check

When Clipboard Cannot Be Used

  1. Check if the direction is allowed in the policy.
  2. Request permission from the administrator if necessary

💡 HelpIf the issue is not resolved by this guide, please contact the administrator.