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Login Method

SHIELDGate aims to provide secure services through user authentication and access control. This guide explains how to log in to SHIELDGate and how to troubleshoot authentication issues.

1. Login Procedure​

1.1 Enter User ID​

  • Enter an email format ID on the login screen.
  • After entering, clicking the [Next] button will take you to the password entry or Microsoft authentication step.

1.2 Password Input Method​

  • After entering the password, click the 'Login' button.
  • If MFA (multi-factor authentication) is set up, you must proceed with the additional authentication process.

1.3 Password Reset Procedure on First Login​

  • Enter temporary password → System requests password reset → Set new password → Automatic logout and re-login
  • Password requirements:
    • At least 8 characters long
    • Uppercase letters, lowercase letters, numbers, special characters included
    • It must not be the same as before.

1.4 Microsoft365 Authentication Methods​

  • Provides Microsoft365 SSO method according to administrator settings.
  • Switch to Microsoft login window when entering ID
  • Authentication after entering Microsoft365 account password
  • Additional authentication is required if MFA is set up on the Microsoft account.

In addition to Microsoft account MFA, SHIELDGate's own MFA may also be used concurrently.

2. Multi-Factor Authentication (MFA)​

Multi-Factor Authentication (MFA) is a procedure that uses two or more authentication methods to enhance security. This allows for the safe protection of accounts even in risky situations such as password leaks. MFA consists of the following steps:

  1. Enter username and password
  • Enter your username and password on the login page.
  • Click the 'Login' button.
  1. Additional authentication step
  • If the first authentication step is successful, the second authentication method will be requested. Additional authentication methods may include:
    • email: Enter the verification code sent to the registered email address.
    • Authentication App: Enter the one-time code generated by authentication apps such as Google Authenticator and Microsoft Authenticator.

3. Problem Solving Guide​

SymptomsSolution
If you forgot your passwordAfter clicking 'Reset Password' on the login screen, reset via email.
Not receiving authentication codeCheck the spam folder and request again or contact the administrator.
Microsoft authentication failedContact Microsoft Support or Administrator
MFA authentication failedResetting the authentication app or contacting the administrator