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FAQ

◈ User FAQ​

Q. How do I log in?​

  • Access using basic login (ID/password) or SSO (company account integration).
  • After a certain period of inactivity, you will be automatically logged out, and upon logging in again, you will return to the previous path.

Q. What is the difference between the address bar (URL input field) and app access?​

  • app: Click on the icon of the work system registered by the administrator (e.g., ERP, groupware) to access it.
  • Address bar (URL): Directly enter the web address to access.
  • Both methods operate based on conditional policies set by the administrator.

Q. Why does a blocking screen appear on some sites?​

  • The access URL is policy-basedBlockIt is displayed when it is set.
  • Custom text/images for the company may be included in addition to the basic guidance text.

Q. Can file downloads/uploads be blocked?​

  • Yes, it is blocked/allowed/conditionally allowed according to the policy.
  • Example:
    • Block: "Download is prohibited by policy."
    • Conditional Allowance: Download after PDF conversion, download after CDR (decontamination), etc.

Q. What is the reason the clipboard is not working?​

  • In an RBI environment, copying/pasting between PC ↔ remote browser can be restricted by policy.
  • When blocked, the message "Clipboard usage is prohibited by policy." is displayed.

Q. Which browser should I use? Is there a minimum version?​

  • Supported Browsers: Google Chrome, Microsoft Edge(Chromium), Mozilla Firefox, Apple Safari, Naver Whale
  • Unsupported Browser: Internet Explorer, legacy Edge (EdgeHTML)
  • Minimum Recommended Version
    • Chrome Above 109
    • Microsoft Edge(Chromium) Above 109
    • Firefox Above 115
    • Safari 16 or more (macOS / iOS)
    • Naver Whale: Based on Chromium 109 or higher (latest version recommended)
  • The last versions that can be installed on Windows 7/8.1 are Chrome·Edge 109 and Firefox 115 ESR.
  • There are no browser features required for isolated browser operation below the minimum version, so access is restricted orSome functions, such as printing and file processing, may not operate normally.
  • How to Check the Version: In the address barchrome://versionInput (Edge isedge://version).
  • If you are in an environment where updating the browser is difficult due to company policies, please contact the administrator.

Q. The abnormal access guide page appears and service access is not possible. How can I resolve this?​

If the session is not maintained properly due to browser or network environment issues, an "Abnormal Access" guidance page may be displayed. Please check the items below and try to reconnect.

1) If you are using the Chrome browser

  1. Open Chrome settings — Settings > Privacy and security > Site settings
  2. SHIELD Gate URL Selection
  3. 'Local Network Access (or Local Network Access)'itemAllowedto change
  4. Reconnection

2) If you are using the Microsoft Edge browser

  1. Open Edge settings — Settings > Cookies and site permissions (or 'Site permissions')
  2. SHIELD Gate URL Selection
  3. 'Local Network Access (or Local Network Access)'permissionAllowedto change
  4. Reconnection

3) If it is not a local network access permission issue

  1. Move to SHIELD Gate home and reconnect — You can reconnect as the previous session information is no longer valid.

※ The menu location and names may vary by browser. ※ If the problem persists after changing the settings, please contact the administrator.

Q. How do I use desktop access (including WOL)?​

  • Select from the pre-registered desktop list → Remote access available.
  • The PC that is turned off**WOL(Wake On LAN)**It can be turned on with a feature and is restricted according to administrator policies.

Q. What to do when a download error code appears?​

  • E101: Network Error
  • E201: Policy Blocked
  • E301: CDR Decryption Failure
  • Check the response for each error code in the guide.

Q. Are there cases where the text I entered gets blocked?​

  • Yes.Regular Expression Based Sensitive Information Inspectionis applied.
  • When a specific pattern such as resident registration number or account number is entered as set by the administrator, a blocking notification page will be displayed.

Q. How can I make it faster and more comfortable when the connection is slow?​

The processing time for the SHIELD Gate during the connection process typically completes within about 1 second, and the overall perceived speed varies depending on the connected site and network environment — similar to regular browser access.

  • Wired Network Recommended: More stable than wireless (Wi-Fi) and public Wi-Fi.
  • Organizing Unnecessary Browser Extensions: If there are many security and proxy-related extensions, loading all web pages may slow down.
  • Spacious Browser State: If there are too many tabs or programs, the entire browser will slow down.

Q. What should I do if it is slow only on a specific site or at a specific time?​

Most originate from the target sites or internal network environments.

  • Target site self-response: Sites with many images and videos take a long time to load. If it's slow even when accessed directly with a regular browser, it's a characteristic of the site.
  • In-house Web Filter and Security Program: Some security solutions may delay or block loading of external site resources. Whitelisting the site will resolve the issue.
  • Temporary Connection Congestion: It slows down temporarily during peak hours when users flock to it, then recovers.

Verification method:

  1. Speed comparison by accessing the same site with a regular browser
  2. Check if other sites are normal
  3. Check for Exceptions in Company Web Filter and Security Programs (Administrator/Information Security Officer)
  4. If it continues, contact the administrator with the occurrence time and target URL.

◈ Administrator FAQ​

Q. How are policy priorities applied?​

  • Conditional policies are**The lower the priority number, the sooner it is applied.**It works.
  • In case of a conflict, the more restrictive policy will be applied.

Q. How does the URL policy inspection rule work?​

SHIELD Gate isStrict URL/Wildcard Rulesapplies.

  • Protocol Required Separation: http://Wowhttps://is a separate policy
  • Automatic handling of slashes (/): Last/is automatically deleted processing
  • www processing: Protocol URL automatically handles www, wildcard URLs are distinguished
  • Using Wildcards:
    • front(*example.com) only allowed
    • middle(exam*ple.com) Impossible
    • end(domain.comis the system automatically*Add

Example:

Save: *naver.com*  
Matching: news.naver.com, blog.naver.com  
Non-matching: naver.co.kr, navernews.com

Q. How is web category-based blocking managed?​

  • SHIELD Gate isInternal Category DBClassifies and controls URLs based on __PH_0__.
  • The DB is periodically expanded/updated.
  • The administrator incorrectly classifiedCompany Exclusive DBIt can be modified in.
  • Priority:
    1. Client Custom DB
    2. Original Category DB
    3. New URL → Update DB after classification

Q. Is keyword-based control possible?​

  • Yes. Not the entire URL,Inclusion of specific keywordsYou can apply the policy.
    • You can set it in the Input Sensitive Information Management menu.
  • For example: in the URLshoppingApply blocking policy when included.

Q. How do you control sensitive information using regular expressions?​

  • When a regular expression is registered on the admin page, it checks whether the text entered by the user on the web matches the regular expression.
  • Input blocking and log recording during matching.

Q. Is it possible to copy policies and set expiration dates?​

  • It is possible to register a new policy by duplicating the existing conditional policy.
  • Each policy**Usage status · Validity period (Start ~ Expiration date)**Configurable.
  • Expiration date/expiration status display feature included.

Q. How do I configure the PAC file?​

  • The administrator uploads the PAC file → SHIELD Gate isAutomatic Generation of Deployment URL.
  • Use this URL when deploying to the client environment.
  • When replacing the PAC file, the address remains the same, and only the new file is reflected.

Q. Can the blocking page be customized?​

  • Yes. You can reflect the logos, slogans, and images of each company.
  • You can set it in the Admin Page > Security Screen Settings - Block Screen Settings menu.

Q. How is SHIELDrive (storage) operated?​

  • File Storage + Edge ServerInfrastructure
  • Deleted files can be restored from the recycle bin.
  • Permanent deletion cannot be recovered.

Q. How is automatic logout set?​

  • The automatic logout time is set per product in the Security365 management center.
  • If the inactive state (no mouse, keyboard, or scroll events) persists for the set time, the login session will be terminated.
  • Setting range: 10 minutes to 12 hours.

Q. What happens if the session retention times for automatic logout and conditional policies are set differently?​

  • The two settings are separate items with different application units.
  • Automatic Logout: Set per product in the management center. Ends the login session after a period of inactivity and requires re-login.
  • Session retention time: Set in conditional policies. It controls the retention time of sessions to which the policy is applied, and the session will expire over time.
  • If the two times are different, the setting with the shorter value will be applied first.
    • If the session duration is shorter → the corresponding policy session will end first.
    • If the automatic logout time is shorter than or equal to → the automatic logout will terminate the login session first.