All Approved
The entire approval box is**A menu for viewing and managing approval requests from all users, and allowing administrators to approve on behalf of users if necessary.**It is. It resolves cases that are blocked due to the absence or delay of approvers and designates approvers for cases that are stalled due to the lack of a designated approver, allowing the flow to continue.
Menu Location: Management Center > Admin Page > Approval Service > All Approval Box
⚠️ Approval Service Menu Display Conditions
설정 > 사용설정of승인서비스 사용여부a**Use (ON)**It is displayed only in case of.
💡 It differs from the personal request box and approval box.user's personal
요청함·승인함only shows what is related to oneself, but the overall approval isCompany-wide mattersRetrieving. This is an admin-only screen for issue tracking and bottleneck resolution.
Screen Composition
tab
| tab | Target of Display |
|---|---|
| Approval All | Full approval request regardless of status |
| waiting | Pending Requests (Awaiting Approval · Request on Hold) |
| completed | Requests that have been processed (Approved · Rejected · Request Cancelled) |
List
| column | Explanation |
|---|---|
| Request Number | Approval Request Unique Number |
| Service | Service icon for the request occurred |
| Requester | Name · Email |
| Title | Approval Request Title |
| status | Pending Approval / Approved / Rejected / Request Canceled / Request On Hold |
| requested date | Date and time when the approval request was created |
| Completion Date | Completion date and time of processing. If before processing,- |
top rightTotal Countis displayed, and reloads the list with the refresh button.
Approval Request Status
| status | meaning | Administrator Processing |
|---|---|---|
| Approval Pending | Waiting for processing after being delivered to the approver. | Proxy approval available |
| Request Pending | There is no approval line to apply, and no approver has been designated. | Designating an Approver or Cancelling a Request |
| Approval | Approval process completed | Read-only |
| companion | Processing completed | View only |
| Request Cancellation | Requester or administrator cancels the request | View only |
⚠️ Request Pendingoccurs when there are no individual, group, or basic approval lines. Handling individual cases is a temporary measure, and to fundamentally reduce it,
결재선in the menuBasic Approval LineYou must register.
Approval Request Inquiry
Search by specifying conditions using the dropdown at the top of the list. The filters provided vary slightly depending on the tab.
| Filter | Explanation | Approval All | waiting |
|---|---|---|---|
| Request Number | Search by request number | ○ | ○ |
| Service | Service where the request occurred | ○ | ○ |
| policy | Policy that triggered the request | ○ | – |
| Requester | User who requested approval | – | ○ |
| Title | Request Title | ○ | ○ |
| status | Approval Request Status | ○ | ○ |
| requested date | Request Creation Period | ○ | ○ |
| Completion Date | Processing Completion Period | ○ | – |
How to Query by Situation
Tracking requests from specific users
대기Moving to the tab.요청자Specify users in the filter.- Checking if there are any pending requests.
When looking at the processing status by period
승인 전체Moving to the tab.요청한 날짜or완료한 날짜Specify the period.상태We filter to analyze the causes of only cancellation requests and cancellations.
When tracking issues such as undelivered emails
- Check the request number or title for the user.
요청 번호or제목Finding the case with the filter.- detailed slide's
이력Check the processing steps in the tab.
Detailed View
When you click a row in the list, a detailed slide opens on the right. The slide is요청 내용 · 이력It consists of two tabs.
Request Content Tab
Basic Information
| item | Explanation |
|---|---|
| Request Number | Approval Request Unique Number |
| Preservation period | Document Retention Period (Confirmed based on the request creation time) |
| Requester | Name · Email |
| Approver | Name · Email. If unspecified,[결재자 지정]Button Display |
| Request details | Request summary sentence |
Request Information— The items subject to approval (recipients · CC · BCC) are displayed. For completed cases,Approval InformationIt is indicated as , and you can check the approval/rejection results and processing opinions for each item.
Details— Title · Recipient · CC · BCC · Attachments · Body Content. Right[전체 보기 >]You can expand the entire content, and you can download the attachment by clicking the file name.
History Tab
You can check the events that occurred in the document in chronological order, from request creation to approval processing and approval line changes.
💡 The cases handled by the challenger are next to the approverDelegated ApprovalA mark will be attached. Who processed it instead and why is
이력Check the delegate and the reason for delegation in the tab.
Administrator Deputy Approval
If the approver is absent for a long time or if processing is delayed, the administrator will directly approve or reject.
Processing Procedure
Step 1: Identify the target
대기Moving to the tab.- Looking for cases to process with the filter. (It is convenient to check from the oldest cases by the requested date.)
- Click the row to open the detail slide.
Step 2: Review Content
- Check the requester and the request details.
세부 정보Check the recipient, body, and attachments.- If necessary, download the attached file for review.
Step 3: Choose Processing Method
- Complete processing —
요청 정보right[✓ 전체 승인]or[⊖ 전체 반려]Click - Item-by-item processing— Approve or reject recipient, CC, and BCC items individually
Step 4: Input and Process Feedback
의견Enter.Required fieldsis.[처리]Click.- at the bottom of the screen
승인 처리 완료or반려 처리 완료Guidance will be displayed.
After Processing Record
| item | Record content |
|---|---|
| Processor | Processed Administrator Account |
| Approver Status | Delegation Approval / Delegation Rejection |
| Document Overall Status | Approval / Rejection |
| Resume | Record of processing due to administrator intervention |
⚠️ **The administrator's proxy approval cannot be reversed.**The processing result will be immediately delivered to the drafter and the original service. Cases that have already been processed (approved, rejected, canceled) cannot be processed again.
⚠️ Entered**The opinions are conveyed directly to the drafter.**It is possible. Especially when returning, please clearly specify the reason.
💡 **Please check before proxy approval.**Determine whether the original approver is simply processing late or if it is a situation where they cannot be present. If absence is the cause,
결재 위임It may be a better action to designate the challenger from the menu.
Processing of Pending Requests
Requests without an approval line and without an approver designated areRequest PendingIt is stopped in a state. Detailed slide's결재자item[결재자 지정]button and작업의 결재자를 지정하세요.Guidance will be displayed.
Approval Designation Procedure
대기Find the pending requests in the tab and open the detailed slide.결재자item's[결재자 지정]Click.결재자 지정Search for and select the approver for the specified approval type in the window.[확인]Click.- The approval request is sent to the designated approver and the status isApproval Pendingchanges to.
⚠️ **The designated approver is saved as the requester's personal approval line.**It will be automatically applied to requests of the same approval type thereafter. The saved personal approval line is
결재선 > 개인 결재선You can check and modify it.
Cancel Approval Request
Requests that no longer need to be processed are at the bottom of the detailed slide.[승인 요청 취소]I cancel. The canceled item isRequest CancellationIt becomes a state and cannot be reverted.
💡 If the pending requests keep piling up, it is an issue with the approval line settings.Individual case handling is a temporary measure.
결재선in the menu for the representative group of the userGroup Approval Linewhether there is, companyBasic Approval LineCheck if this is registered.
💡 Caution
- Proxy approval cannot be reversed.
- Please make sure to check the request details and attached files before processing.
- If it is a situation where confirmation is possible with the original approver, please confirm first.
- The opinion will be conveyed to the drafter.
- Please specify the reason for the rejection in detail.
- Resolve request holds through the approval line.
- Individual case handling is a temporary measure.
- If repeated, check the basic and group approval lines.
- The designation of the approver is stored in the individual approval line.
- It is not a one-time action and will continue to apply to future requests.
- If temporarily designated later
결재선 > 개인 결재선Organize in
- All processes are recorded in the log.
- The approval by the assistant manager will leave the actor, time, and opinion in the audit log.
Related Features
- FAQ: Frequently Asked Questions about the Overall Approval Box
- Approval Line: Group·Basic Approval Line Registration and Personal Approval Line Management
- Approval Delegation: Viewing and managing challenger settings in the absence of the user
- Log Management: Approval Processing History Check