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Introduction

Integrated Approval Management Service of Security365​

The approval service is an independent service that centrally manages all approval requests occurring within the Security365 product suite.

Regardless of which service the tasks requiring approval, such as email export and file import, occur in, the requester and the approver areSame screen and same procedureWe exchange approvals.

This is a good point.​

Consistent Approval Experience​

Handles various approval requests occurring from multiple services in a single request and approval box.

There is no need to learn different screens for each service, reducing the learning cost.

Unstoppable Approval Flow​

Prevents situations where approval is halted at multiple stages due to the approver not being determined.

  • Personal Approval Line— The user specifies their approver in advance
  • Group Approval Line— The administrator registers approvers by group for automatic application
  • Basic Approval Line— Company-wide approver to apply when there is no group approval line
  • Approval Delegation— During the absence period, the challenger will handle it instead.
  • Administrator Deputy Approval— Still, the stopped issues are resolved directly by the administrator.

Operation in accordance with company policy​

Adjust the request phrases and processing policies for each approval form to fit the company's situation.

  • Writing the title and reason for the approval request
  • Expiration period for requests and handling methods after expiration (automatic rejection, automatic cancellation, automatic approval)
  • Retention period for completed approval documents
  • Termination method for requests with only some items approved

Centralized History Management​

Integrates management of all approval requests and processing results.

Who approved or rejected what, when, and whether it was processed by delegation or as a manager's proxy is recorded in the history, making tracking and auditing easy.

Scalable Integration Structure​

You can easily add new services through a standardized integration method.

Currently linked with SHIELD Mail and SHIELD Drive.

Integrated Approval Process​

The approval service processes the entire flow from the start to the end of the approval request.

  1. Automatic Detection— When a task requiring approval occurs in the linked service, an approval request is automatically generated according to the conditional policy. The user does not request approval separately.
  2. Approval Authority Assignment— Individual → Group → Basic order to find and automatically apply the approval line. If the approver is absent, it will be forwarded to the alternate approver.
  3. Approval Processing— The approver checks the request details and attachments in the approval section and either approves or rejects it. Requests containing multiple items like recipients and attachments can be processed individually for each item.
  4. Result Linkage— The processing result is delivered to the original service, and subsequent actions follow. The requester will be notified of the result via email.

Expiration periods and notification emails prevent approval delays, and unprocessed requests are automatically closed in the configured manner so that requests are not left unattended indefinitely.