Skip to main content

Dashboard Guide

※ Last updated: 2025-09-08

The SHIELD Mail dashboard is a screen that allows you to monitor the status of email transmission and reception, attachment processing and error status, and license usage in real-time.

You can access the dashboard menu from the admin page, which provides an intuitive overview of the system operation status.

1. Dashboard Configuration​

SHIELD Mail Admin Page홈Click the menu to access the dashboard screen.

dashboard

  • The dashboard screen consists of cards and charts as shown below:
    • Attachment Processing Status
    • Attachment Status (Top 5 by Type/Size)
    • Top 5 Document Conversion Error Status
    • Transmission and Reception Status
    • Top 5 Mail Domains (Sending/Receiving)
    • Top 5 Mail Users (Sent/Received)
    • Top 5 Email Sending Error Status
    • License Usage Status

2. Dashboard Card Information​

2-1. Status of Attachment Processing​

  • Monitor the conversion, decryption, removal, and sender blocking status of email attachments in real time.
  • Processing items:
    • Send after conversion to DRM
    • Send after conversion to AIP
    • Convert to a regular document and send.

2-2. Status of Attached Files​

  • attached fileby type / By Size RangeVisualize the number of cases based on the Top 5 criteria.

2-3. Document Conversion Error Status Top 5​

  • Displays the types and counts of errors that occurred during the document conversion process based on the Top 5 criteria.
  • Example Item:
    • File conversion failed
    • File encryption failed

2-4. Transmission and Reception Status​

  • This card visualizes and displays the number of email sent and received, as well as the number of relay emails, by time zone.
  • Each data point is updated in real-time, and the number of sent, received, and relay emails is distinguished by different colors on the graph.
    • **Sent Mail (Blue):**Number of Sent Emails
    • **Received Email (Yellow):**Number of received emails
    • **Relay Mail (Green):**Relay Mail Count
  • The graph shows the number of emails by time zone, making it easy to identify the email traffic patterns for specific time zones.

2-5. Top 5 Mail Domains​

  • Displays the top 5 domains most used for sending/receiving.
  • You can switch between the Send/Receive tabs to view each one.

2-6. Top 5 Mail Users​

  • Displays the top 5 by mail sender/recipient.
  • You can switch between the Send/Receive tabs to view each one.

2-7. Top 5 Email Sending Error Status​

  • Displays the types and counts of errors that occurred during the email transmission process based on the Top 5 criteria.
  • Example Item:
    • EML transmission error
    • Mail server related errors
    • Recipient-related error

2-8. License Usage Status​

  • Visualizes the actual usage compared to the licenses allocated to the system.
  • The status of user-based/subscription licenses will also be displayed.
  • Example: License usage rate 50%

3. Notes​

  • Data can be filtered by 6 hours, 1 day, or 1 week, and data for each period can be compared graphically.
  • Each dashboard card can be clicked to navigate to a detailed page where more detailed statistics and records can be viewed.

Scheduled for update.