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📄 File Transfer Error Message and Log Verification Guide

This guide explains how to check the messages displayed on the screen and the logs in case of issues during the file transfer process.

If files are not transmitted correctly in an environment that includes inter-network transmission, please refer to the information below to identify the cause of the error.

1. Check file transfer status​

After the file is transferred, the status is displayed as follows.

  • ✅ During normal transmission: In the form of a message at the bottom right"완료"It will be displayed as.
  • ❌ In case of transmission failureThe files that failed to send are listed in a popup format."휴네시온으로 파일 전송 실패"The message appears.

The transmission status message may vary in some expressions according to the policies set by the administrator.

2. Check the error details of the failed file​

If there are files that failed to transfer, hover your mouse over the corresponding file in the list.

  • 🖱️ On mouse over
    • Detailed error original message regarding the reason for failureIt is displayed in the form of a tooltip.
    • This message is based on the actual error information provided by the system and helps the user identify the issue.

3. Check error details by file​

In the future, error messages will be displayed more clearly for each file that fails to transmit, as follows.

  • Directly next to the fileError icons and messagesIt will be displayed.
  • You can quickly see which files were not transmitted and why.

However, currently, the functionality to resend individual files is not provided. You need to re-execute the entire transfer operation for the files that can be retried.

4. Instructions for Checking Admin Logs​

The administrator __PH_0__Log PageYou can check the transmission failure history and detailed reasons.

Based on this information, you can quickly respond to user inquiries or check for system issues.

🔍 Reference​

  • Error messages and status areEDO policies and settings for each organizationIt may vary depending on __PH_0__.
  • If the problem persists or an unknown message is displayed, please request the administrator to check the logs.