File Download Instructions
Overview
When downloading files from the business system, the download will proceed according to the SHIELDGate policy. If the download is successful, it will follow the configured policy.SHIELDGate file folderorUser PCIt will be saved.
If an error occurs during the download process,**Message guiding the cause of the error and the solution.**The following are the main possible download failure cases:
File Download Failure Case Guide
| Error code | Error message | Description |
|---|---|---|
| 2000 | not found entity | Unable to find storage, so the file cannot be downloaded. Please request storage permissions from the administrator. |
| 2001 | no permission write | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| 2006 | invalid entity name | The file name does not follow the rules and cannot be downloaded. 1) The file name length can be up to 255 characters. 2) Disallowed special characters:\ / : * ? "" < >Please try again after renaming the file. |
| 2012 | user usage exceeded | You cannot download because you have exceeded the available personal storage capacity. Please delete existing files or request an increase in capacity from the administrator. |
| 2021 | extension not supported | The file extension is not supported. Please contact the administrator to check the extension settings. |
| 1001 | cssb interface error | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| 1014 | webdav interface error | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| 5003 | not found company extra | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| 6000 | not found user | User information is not registered in SHIELDrive, so you cannot download. Please log in to SHIELDrive once and try again. |
| 10000 | not found unified storage | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| 10003 | unused unified storage | File storage is disabled, and you cannot download files. Please contact the administrator to enable storage. |
| 13003 | no permission | You do not have permission to upload to the storage, so you cannot download the file. Please contact the administrator to request upload permissions. |
| -1 | unknown error | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator. |
| C5001 | internal server error | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| C5011 | Remote Browser Service error | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| C5009 | EDO Service error | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| C10000 | EDO integration error: ZTCAP | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| C10001 | EDO integration error: Service | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
| C10002 | EDO integration error: request | An unexpected error has occurred, and the file cannot be downloaded. Please contact the administrator for more details. |
Solution Guide
After checking the download failure message, the user can refer to the methods below to resolve the issue.
- Check the file nameUse a file name within 255 characters and modify it to ensure that it does not contain any disallowed special characters.
- Check Storage StatusContact the administrator to request storage activation and capacity allocation.
- Check extensionCheck if the file extension you want to download is a supported format.
- Permission CheckIf the download fails due to insufficient permissions, please request permission from the administrator.
- Check Network and System StatusIn case of internal network failure or system error, please try again after a certain period or contact the administrator.
- In case of an unexpected error occurringIf the problem persists, please contact the administrator to check the system logs and request further action.