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When the personal folder is not created immediately

Q. I logged in as a new user, but I can't see my personal folder. Why is that?​

A.The personal folder is automatically created when a new user is registered, andIt is usually created within 1 to 2 minutes after registration.

However,If the system schedule is already runningFolder creation for the user has beendoes not run immediately, **It can be created after the following schedule ends.**In this case,It may take up to 6 hours.

Q. What should I do in this case?​

**A.** You can quickly resolve the issue using one of the following two methods.

  1. Save after changing the storage permissions of the personal vault.

    • If you modify and save the members of the storage permissions for the corresponding personal vault, the system will reactivate the folder creation schedule task for that personal vault.

  2. Wait when created together with another user.

    • For example, when user 1 is added and the personal mailbox has not yet been created.**When user 2 is newly added and the schedule is executed again and completed,**There are cases where the personal spaces of User 1 and User 2 are created together.

Q. Does this situation occur frequently?​

**A.**No, in most cases, a folder is created immediately after new user registration.**Occurs intermittently only in specific situations where a user is added during schedule execution.**You can do it.