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Application and Usage Instructions

This document provides guidance on the SHIELDGate Desktop feature, which allows you to securely access your work PC through a browser in external or public locations. You can use your work PC remotely without the need for a separate Agent installation.

Overview​

SHIELDGate Desktop is a browser-based solution that allows remote access to your work PC.

Main Features​

  • Agent unnecessaryNo separate software installation is required on the connecting device.
  • Browser access: Control your work PC using only a web browser.
  • Secure ConnectionProviding secure remote access in an isolated environment
  • File Isolation: Blocking file, clipboard, and printer sharing between the access device and the work PC.

Access Requirements​

Work PC Requirements​

Supported Operating Systems

  • Windows 7, 8, 9, 10, 11
  • Windows Server series

⚠️ macOS is currently not supported.

Prerequisites

  • SHIELDGate Desktop AgentInstallation (Administrator privileges required)
  • Granting "Desktop" access permissions through the administrator

Access Device Requirements​

  • PC with internet connection
  • Web browser (Chrome, Firefox, Edge, etc.)
  • SHIELDGate access permission

Desktop registration process​

To enable remote access, you must first register your work PC with SHIELDGate.

Overview of the Registration Process​

Desktop registration isStep 4will be conducted:

  1. Run configuration: Desktop Agent Installation and PC Environment Configuration
  2. Check Desktop Information: Check Windows access account
  3. Password Confirmation: Setting Windows Account Password
  4. Registration complete: Remote access preparation complete

Step-by-step Registration Guide​

Step 1: Run Environment Setup​

Purpose: Desktop Agent Installation and Remote Access Environment Configuration

Installation Process​

  1. SHIELDGate Login

    • Accessing the SHIELDGate website
    • Log in with user account

  2. Desktop menu access

    • Select "Desktop" from the left menu.
    • Click on the "New Desktop" menu.

  3. Download the installer

    • Click the "Download Configuration Program" button.
    • SHIELDGateSetup.exeFile Download

  4. Program Installation

    • Run the downloaded file (administrator privileges required)
    • Click the "Check Again" button after installation is complete.

  5. Installation Confirmation

    • On successful installation: "The configuration program execution has been confirmed" message displayed.
    • Activate "Next" button

Installation Troubleshooting​

Troubleshooting installation failures:

  1. Remove existing program

    제어판 → 프로그램 → 프로그램 및 기능

  2. Program to be deleted

    • "Softcamp SHIELDGateSRT PC Agent"
    • "Softcamp SHIELDGate Desktop Agent"

  3. Reinstall execution

    • SHIELDGateSetup.exeRight-click
    • Select "Run as administrator"

Step 2: Check Desktop Information​

Purpose: Select a Windows account for remote access

Account verification process​

  1. Current account verification

    • Display information of the currently logged-in Windows account.
    • If it is the correct account: Click the "Yes" button.

  2. Account Change

    • When using a different account: Click the "No" button.
    • Select the correct account from the Windows account list.

Step 3: Password Confirmation​

Purpose: Setting the password for the selected Windows account

Enter password​

  1. Enter password

    • Enter the password for the selected Windows account.
    • Click the "Confirm" button to authenticate.

  2. Account Modification

    • When an incorrect account is selected: Move to the previous step using the "No" or "Previous" button.

How to set a Windows password​

If you are using only PIN or fingerprint authentication, you need to create a separate Windows password.

Password setup procedure:

  1. Accessing the settings menu

    • Press the Windows key or click the Start menu.
    • Select the "Settings" menu

  2. Account Settings

    • Select the "Account" item
    • Select "Login Options" menu

  3. Password Registration

    • Select "Password" option
    • Set new password

Step 4: Registration Complete​

Purpose: Desktop registration complete and ready for access

Completion confirmation​

  1. Registration successful

    • Check the message "Desktop registration has been completed."
    • Go to the SHIELDGate main page

  2. Registration failed

    • If an error occurs, restart from step 1.
    • Check administrator permissions and network connection status

Desktop Remote Access​

This document provides guidance on how to access a registered work PC from outside.

Access Procedure​

  1. SHIELDGate Login

    • Accessing the SHIELDGate website from a remote location
    • Log in with user account

  2. Desktop Selection

    • Select "Desktop" from the left menu.
    • Click on the desktop to connect.

  3. Authentication

    • Enter OS password
    • Waiting for authentication completion

  4. Security Agreement Consent

    • Review of the Organizational Security Pledge Content
    • Click the "Access Desktop" button

  5. Connection complete

    • Display work PC screen through the browser
    • Start remote control with mouse/keyboard

Connection Characteristics​

Security Isolation

  • Complete isolation between the access device and the work PC.
  • File transfer, clipboard sharing, printer sharing blocking

Browser-based

  • Use all features with just a web browser.
  • No separate software installation required.

Delete registered desktop​

You can delete the registered desktop when replacing or discontinuing the use of a work PC.

Deletion Procedure​

  1. Desktop menu access

    • SHIELDGate Login
    • Select "Desktop" menu

  2. Activate delete menu

    • Hover the mouse cursor over the desktop to be deleted.
    • Click on the "Desktop Delete" menu.

  3. Delete confirmation

    • Delete notification message confirmation
    • Please enter the name of the desktop to be deleted exactly (case-sensitive).

  4. Delete execution

    • The "Delete" button is activated when the name input is completed.
    • Click the "Delete" button to finalize deletion.

Caution​

  • Deleted desktop information cannot be recovered.
  • You need to register again from the beginning for reuse.