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File Upload and Download Guide

The SHIELD Gate Teams app allows for secure file transfers between local PCs and Teams. Optionally, you can leverage additional security features in conjunction with SHIELD Drive.

1. File Upload​

1.1 Drag and Drop Upload​

This is the easiest way to upload files.

  1. Select the file to upload from the explorer.
  2. Drag the file to the Teams chat window or channel.
  3. A transparent overlay is displayed on the screen.
  4. Uploading will start when you drop the file.

1.2 Check Upload Progress​

  • A progress bar will appear when the file upload starts.
  • You can check the upload progress in real-time.
  • The currently transferred capacity is displayed along with the percentage.

1.3 Upload Limitations​

  • Basic upload method: No restrictions (applies Teams' own limitations)
  • When linked with SHIELD Drive: Up to 100MB

1.4 Multiple File Upload​

  • You can select multiple files at once and drag and drop them.
  • The upload progress of each file is displayed individually.

2. File Download​

2.1 Download to Local PC​

  1. Click on the file to download in Teams.
  2. Select the download icon or menu.
  3. The file will be saved in the Downloads folder of the local PC.

2.2 Download via SHIELD Drive (Optional)​

If the administrator has set up SHIELD Drive integration:

  1. An option to choose the save location will be displayed when downloading the file.
  2. SHIELD DriveSelect.
  3. Files are securely stored on SHIELD Drive.
  4. You can check and manage files in SHIELD Drive.

3. SHIELD Drive Integration (Optional Feature)​

3.1 What is SHIELD Drive?​

  • It is a storage system for safely storing files downloaded in an isolated environment.
  • If additional security is needed, it can be configured by the administrator.

3.2 Advantages of Using SHIELD Drive​

  • File Encryption Storage
  • File Access History Management
  • Malware Scan (Depending on Administrator Settings)
  • File Sharing and Collaboration Features

3.3 SHIELD Drive Integration Confirmation​

  • To check if the administrator has activated SHIELD Drive:
    1. Attempting to download the file.
    2. When the storage location selection option is displayed, SHIELD Drive is activated.
    3. If the option is not displayed, only local download is available.

4. File Transfer Best Practices​

4.1 Security​

  • Files containing sensitive information are recommended to use SHIELD Drive.
  • Check if the file name contains sensitive information before uploading the file.

4.2 Performance​

  • It is recommended to split large files (over 100MB) for transmission.
  • If the network status is unstable, start by transferring small files.

4.3 Summary​

  • Regularly organize the downloaded files.
  • When using SHIELD Drive, delete unnecessary files to manage storage space.

5. Problem Solving​

5.1 Upload Failure​

SymptomsCauseSolution
File not uploadedNetwork DisconnectionRetry after checking the network connection
Drag and drop is not workingPermission IssuesRequest for upload permission confirmation from the administrator
Large File Upload FailureFile size exceededFile splitting or SHIELD Drive linkage confirmation

5.2 Download Failure​

SymptomsCauseSolution
Download does not startPermission IssuesRequest for download permission confirmation from the administrator
Download interruptedNetwork instabilityRetry after checking the network
Not saved to SHIELD DriveSHIELD Drive Not ConfiguredRequest to the administrator to check SHIELD Drive settings

5.3 Progress Indicator Error​

  • If the progress is stuck: Wait a moment and try again.
  • If the progress is not displayed: There may be a transfer in progress in the background.
  • If the problem persists: Restart the application

6. Frequently Asked Questions​

Q. Are there any restrictions on the file formats that can be uploaded?

  • A. You can upload all file formats supported by Teams. There may be restrictions if the administrator has blocked specific extensions.

Q. Is using SHIELD Drive mandatory?

  • A. No, it is optional. By default, files can be transferred to the local PC, and SHIELD Drive is used only when additional security is needed.

Q. What is the reason for the slow upload speed?

  • A. Files are transmitted in the RBI environment, so it may be slightly slower than a regular upload. The speed varies depending on the network condition and file size.

Q. Where is the downloaded file saved?

  • A. When downloading locally: the default download folder of the operating system
  • When downloading SHIELD Drive: SHIELD Drive storage (check separately)