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SHIELD Gate Teams app Login Guide

The SHIELD Gate Teams app allows you to securely authenticate using your SHIELD Gate account to use Microsoft Teams. This guide explains how to log in and how to set up the server.

1. Application Execution​

1.1 Running launcher.exe​

  • from the downloaded folderlauncher.exeRun the file.
  • The launcher automatically performs the following tasks:
    • User Environment Check
    • Automatic Configuration of Web Filter Certificate
    • Log Path Configuration
    • Run Teams app

Important: mustlauncher.exemust be executed through. Running the executable file directly may result in missing necessary environment settings.

2. Server Selection​

2.1 Server Configuration on First Run​

  • When the application is launched, a server selection screen is displayed at the top.
  • Select the SHIELD Gate server address to connect to.
  • The selected server information is stored locally and will be retained during the next execution.

2.2 Server Change​

  • in the dropdown menuSettingsSelect.
  • You can change the server address.
  • The changed server is applied immediately, and re-login is required.

3. Login Procedure​

3.1 Logging in with a SHIELD Gate account​

  • Enter the SHIELD Gate account information issued by the company.
  • Enter your email format ID and password.
  • LoginClick the button.

3.2 Automatic Login​

  • Login information is securely stored locally in an encrypted format.
  • You will be logged in automatically without any additional input when executing the following.
  • Re-authentication may be required periodically for security purposes.

3.3 Additional Authentication (Depending on Administrator Settings)​

  • If the administrator has set up multi-factor authentication (MFA), an additional authentication step will be carried out.
  • Authentication Method:
    • emailEnter the verification code sent to the registered email.
    • OTP: Enter the code generated by the authentication app (Google Authenticator, Microsoft Authenticator, etc.)

4. Screen After Login​

4.1 Main Screen​

  • When login is successful, the Teams web app runs in the RBI environment.
  • The top title bar displays minimize, maximize, and close buttons.
  • A dropdown menu icon is displayed in the upper right corner.

4.2 User Information Verification​

  • You can check the following information by clicking the dropdown menu:
    • Logged-in user name
    • Email address
    • Token expiration time

5. Session Management​

5.1 Token Expiration​

  • The authentication token expires after a certain period.
  • You can check the expiration time in real-time from the dropdown menu.
  • When the token expires, the login screen will be displayed automatically.

5.2 Logout​

  • in the dropdown menuLogoutSelect.
  • Logging out will also terminate the RBI session.
  • You will need to log in again when you run the following.

6. Troubleshooting Guide​

SymptomsSolution
launcher.exe does not runRun as administrator or check security program exceptions
Server connection failedCheck server address, check network connection status, check firewall settings
Login failedCheck account information, request the administrator to verify account activation status
Certificate ErrorCheck if the cert.pem file is in the correct location (./cert/cert.pem)
Token expiration error is repeated.Log out and log back in. If the problem persists, contact the administrator.
MFA authentication failedResend authentication code, check time synchronization, contact administrator

7. Security Recommendations​

  • Please log out and close the application on shared PCs.
  • Change your password regularly.
  • Be sure to use it when MFA is enabled.
  • Report any suspicious login attempts to the administrator immediately.