File Download Error Resolution Measures
Overview
This is an administrator guide for errors that may occur during file downloads on SHIELDGate. When a user reports a download failure, it assists in analyzing the error and taking appropriate action.
File Download Error Types and Action Methods
| Code number | Error code name | Error description and action methods |
|---|---|---|
| 2000 | not found entity | The file personal vault does not exist.조치 방법 : ① Access the File menu in the Admin Page. ② [Storage Management] Menu ③ New Storage > Create Storage for Personal Use 참고 Create a personal vault |
| 2001 | no permission write | No access permission to the storage where the file box is located.조치 방법 : ① Access the File menu in the Admin Page. ② [Storage Management] Menu ③ Select the storage where the SHIELDGate file folder is located. Select the [Permissions] tab. ⑤ Role > Add Member 참고 Storage Management Document (3. Adding Roles) |
| 2006 | invalid entity name | File name format issue. Includes characters that are not allowed, such as special characters, in Windows.조치 방법 : ① Check file name length: Limit 255 characters ② Check for special characters in the filename: \ / : * ? " < > 참고 Folder and File Naming Conventions |
| 2012 | user usage exceeded | Exceeded the personal storage capacity allocated to the user.조치 방법 : ① For NAS storage: 1) Access the File menu in the Admin Page 2) [Storage Management] Menu 3) Select the storage where the SHIELDGate file folder is located. 4) Select [Information] tab 5) Modify allocation size per user ② For other storage: File organization needed 참고 Storage Management Document (2. Storage Detailed Settings) |
| 2021 | extension not supported | Download of unsupported file extensions.조치 방법 : ① Access the File menu in the Admin Page. ② [Settings] Menu ③ [File Management] Tab ④ Check the 'Blocked File Extensions List' 참고 Configuration Guide (2. File Management) |
| 1001 | cssb interface error | System error ** 조치 방법 :**SOFTCAMP Inquiry |
| 1014 | webdav interface error | System error ** 조치 방법 :**SOFTCAMP Inquiry |
| 5003 | not found company extra | Company information is not registered in SHIELDrive. ** 조치 방법 :**SOFTCAMP Inquiry |
| 6000 | not found user | User information is not registered in SHIELDrive. ** 조치 방법 :**One-time login to SHIELDrive |
| 10000 | not found unified storage | When the storage information mapped to the personal storage cannot be retrieved due to a failure in the Elasticsearch query. ** 조치 방법 :**SOFTCAMP Inquiry |
| 10003 | unused unified storage | File storage is not enabled.조치 방법 : ① Access the File menu in the Admin Page. ② [Storage Management] Menu ③ Select the storage where the SHIELDGate file folder is located. ④ Select the [Information] tab ⑤ Activate 'Storage Usage' 참고 Storage Management Document (2. Storage Detailed Settings) |
| 13003 | no permission | No upload permission for file storage.조치 방법 : ① Admin page > Access File menu ② [Storage Management] Menu ③ Select the storage where the SHIELDGate file folder is located. Select the [Permissions] tab. ⑤ Allow 'Upload' permission 참고 Storage Management Document (3. Adding Roles) |
| -1 | unknown error | Unknown error. ** 조치 방법 :**SOFTCAMP Inquiry |
| C5001 | internal server error | Server error (internal error occurred related to file creation, temporary files). ** 조치 방법 :**SOFTCAMP Inquiry |
| C5011 | Remote Browser Service error | File download error in the remote browser. ** 조치 방법 :**SOFTCAMP Inquiry |
| C5009 | EDO Service error | Integration errors other than the errors (10000~10002) below. ** 조치 방법 :**SOFTCAMP Inquiry |
| C10000 | EDO integration error: ZTCAP | Policy retrieval error (occurs when conditional policy evaluation errors happen, such as company lookup, user lookup, etc.). ** 조치 방법 :**SOFTCAMP Inquiry |
| C10001 | EDO integration error: Service | System error ** 조치 방법 :**SOFTCAMP Inquiry |
| C10002 | EDO integration error: request | Invalid Request Body. ** 조치 방법 :**SOFTCAMP Inquiry |
Additional Notes
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When checking the download error reported by the user
- Record the error code and message to identify the cause.
- Refer to the above measures to resolve the issue or contact SOFTCAMP.
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When a storage-related error occurs
- Check the storage settings and permissions on the admin page and take action.
-
In case of network and integration errors
- Check for any internal network issues and contact the SOFTCAMP technical support team if necessary.
-
When a policy-related error occurs
- Check the file policy settings and adjust the policy if necessary to resolve the issue.