User Management

The user management menu of the Security365 management center allows you to manage the overall user lifecycle, including registration, inquiry, modification, and deletion of users within the organization.

Table of Contents

Basic Features

1. Screen Layout

2. User Query and Search- Basic view, search, non-access period filter

3. Download User List

User Registration and Management

4. User Registration- Manual registration, bulk registration, account synchronization

5. View and Edit User Details

6. User Activation Management

Security and Account Management

7. User Password Reset

8. User Deletion

Backup and Restore

9. Backup and Restore- Create Backup, Restore, Automatic Backup

Reference Materials

10. CSV Validation Error Code

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1. Screen Composition

The user management screen consists of three main tabs.

User List Tab

This is the main screen where you can view, search, filter users, and perform bulk registration.

Management History Tab

This is a screen where you can view the history of tasks related to the user list.

Backup and Restore Tab

This is a screen where you can view the backup list of user and group data, create manual backups, and restore (rollback) to a specific point in time.

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2. User Query and Search

Basic Query

You can check the information of all registered users in the user list tab.

Verifiable information:

• name
• Email
• ID
• Group
• Assigned License
• Activation Status
• Integration Information (Microsoft, SCI Server, Google, etc.)
• Last Access
• Modified Date

Last Access Columnis located between the existing "Activation Status" column and the "Modified Date" column, displaying the most recent access time of each user in a relative time format.

Elapsed Time Range	Display format	example
Less than 1 hour	minutes ago	23 minutes ago
Less than 24 hours	N hours ago	3 hours ago
Less than 30 days	N days ago	14 days ago
More than 30 days	Date Display	2025-12-01
No access history	-	-

• When hovering over the column value, the exact access date and time (e.g.:2026-02-19 09:22:15Displays ).
• You can sort in ascending/descending order by clicking on the column, and users with no access history ("-") will be positioned at the bottom during sorting.

Search Functionality

You can search for users by name, ID, or group in the search box at the top right of the screen.

Filter Function

Disconnected Period Filter

You can filter and view users who have not accessed for a specific period. You can select a preset option or enter the number of days manually.

Options	Description
Not selected (default)	No filter applied, show all items
More than 7 days	Users who have not accessed in the last 7 days
More than 30 days	Users who have not accessed in the last 30 days
More than 60 days	Users who have not accessed in the last 60 days
More than 90 days	Users who have not accessed in the last 90 days
Direct Input	Enter an integer greater than or equal to 1 and click the [Apply] button (decimal, negative numbers, and 0 are not allowed).

• When a filter is applied, a filter status badge is displayed at the top. (e.g:미접속 30일 이상: 12명 [필터 해제 X])
• **[Remove Filter X]**Clicking will reset the filter and return to the full list.
• The disconnected period filter is a condition that works with existing search and activation status filters.Combined with AND conditionIt works.
• When the [Download] button is clicked while the filter is applied, only the filtered list will be downloaded, and the downloaded file willLast AccessIncludes columns.

Activation Management

You can set user activation/deactivation for all users or the searched users through the activation management button on the left side of the search bar.

Table Customization

You can customize the table columns by clicking the gear icon in the upper right corner of the screen.

• Select columns to display with checkboxes
• Changing Column Order with Drag and Drop

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3. Download User List

You can download user information as a CSV file.

Download Options

• 다운로드You can download the user list as a CSV file by clicking the button.
  • Download All: Download all user information currently displayed.
  • Select Download: Only the information of the users selected with checkboxes will be downloaded.
• The CSV file includes name, ID, email, integration information, assigned licenses, activation status, and creation date.
  • The activation status is indicated as Active/Inactive.
  • If there are multiple values, they are separated by a semicolon (;).

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4. User Registration

There are two methods for registering users: manual registration and synchronization.

Manual User Registration

This is how to create users directly in the Security365 management center.

Individual User Registration

Entry Method:

1. At the top of the user list tab+사용자 등록Button Click
2. Display User Information Input Form

Input Item:

• Name (required)
• Email (required)
• ID (optional)
  • If not entered, it will be automatically set to the email address.
• Group (optional)
  • Users can select the group they belong to.
• Activation Status
  • You can select activation/deactivation options.
  • When deactivated, users will not be able to use the Security365 service.

Registration Procedure:

1. Required field input
2. bottom저장Button Click
3. Automatic sending of a temporary password to the user's email after registration is complete.

User Bulk Registration

This is how to register multiple users at once through a CSV file.

Entry Method:

1. At the top of the user list tab일괄등록Button Click
2. Open User Bulk Registration Slide

Batch Registration Process:

Step 1: Prepare the CSV file

1. Download CSV template for slides
2. Entering User Information in the Template File

CSV file format:

UserName,Email,UserId,GroupIdList,ActiveStatus
홍길동,hong@example.com,hong@example.com,dept_001 dept_002,ACTIVE
김철수,kim@example.com,kim@example.com,dept_003,INACTIVE

Column Description:

column	Required	Description	example
UserName	O	Username	Hong Gil-dong
Email	O	Email address (email format required)	hong@example.com
UserId	O	User Unique ID (Email Format)	hong@example.com
GroupIdList	-	Affiliated Group ID (separated by spaces)	dept_001 dept_002
ActiveStatus	-	Activation Status (Default: ACTIVE)	ACTIVE or INACTIVE

**Reference:**GroupIdList is where you enter the IDs of the groups registered in the group management menu.

Step 2: Upload CSV File

1. Drag and drop the created CSV file or파일 선택Upload with button
2. Validates the CSV file and displays data for normal/error items.

• For error items, you can download and check which row the error occurred in.
  • If there are multiple errors in one line, they are indicated separated by semicolons (;).

3. Select processing option.

Select a method for handling existing users not in the CSV:

• DeactivationAutomatically deactivate existing users not included in the CSV file.

  • It is useful when bulk organizing users who no longer use the system, such as those who have resigned.
  • For example, if there are 100,000 people in the system and only 90,000 in the CSV, deactivate the missing 10,000.

• maintenance: Keeps the status of existing users unchanged.

  • It is recommended during the first synchronization or when updating only some users.
  • Example: Adding and registering only new hires to the CSV

4. To continue bulk registration for normal items (valid data)등록Click the button.

5. The registration progress status is guided by a toast message, and when the task is completed관리 내역You can check the results in the tab.

6. View Management Details:

• Completion Toast's관리 내역 상세 보기Button click or
• Click on the corresponding task row in the management history tab.

Verifiable information:

• Registration File Name
• Type
• Executor (Name, Email)
• Status: Registering / Partially Registered / Registration Complete / Registration Not Processed
• Download Original File
• Processing Result Statistics
  • Total Count
  • Success Count (New Creation, Update, No Change, Deactivation, Maintenance)
  • Unregistered Items (Items that failed to register due to a system error)
  • CSV Error Items (Indicates if there are errors in the CSV file)

Processing result CSV format:

UserName,Email,UserId,GroupIdList,ActiveStatus,STATUS,CHANGED_FIELDS
홍길동,hong@example.com,hong@example.com,dept_001,ACTIVE,CREATED,
김철수,kim@example.com,kim@example.com,dept_002,ACTIVE,UPDATED,email groupIdList
이영희,lee@example.com,lee@example.com,dept_003,ACTIVE,UNCHANGED,

STATUS	Description
CREATED	Newly created user
UPDATED	User with updated information (indicate changed field names in CHANGED_FIELDS)
UNCHANGED	User with no changes

CSV format when an error occurs:

UserName,Email,UserId,GroupIdList,ActiveStatus,STATUS,ERROR
홍길동,,user1@domain.com,dept_001,ACTIVE,FAILED,EMAIL_REQUIRED
김철수,dup@example.com,dup@example.com,dept_002,ACTIVE,FAILED,DUPLICATE_EMAIL

⚠️ Precautions for Bulk Registration

Duplicate Handling:

• If the user's email information in the CSV file matches that of an already registered user, it will be updated with the information from the CSV file.
• If the same UserId or Email is duplicated within the CSV file, the corresponding row will not be registered.

Required Information:

• UserName, Email, and UserId must be entered.
• If required information is missing, the row will not be registered.

Asynchronous Processing:

• For large CSV files (tens of thousands to hundreds of thousands of records), processing occurs in the background.
• You can use other menus while the task is in progress.
• However, only one batch registration task can be executed at the same time.

Concurrency Limit:

• Only one CSV synchronization task can be executed simultaneously per company.
• When the task is in progress일괄등록If you try to proceed further, a deactivation notification popup will be displayed.

Account Synchronization Method

You can add users by synchronizing accounts from external systems.

Microsoft 365 Account Synchronization

You can automatically synchronize Microsoft 365 users within the organization.

How to set up:

1. 설정 > 계정 동기화 설정Menu Navigation
2. Activate Microsoft 365 Sync
3. Azure AD Integration Settings
4. Synchronization Execution

SCI Server Account Synchronization

You can automatically synchronize SCI Server users.

How to set up:

1. 설정 > 계정 동기화 설정Menu Navigation
2. Activate SCI Server Synchronization
3. SCI Server Integration Settings
4. Synchronization Execution

User Registration Complete

Temporary password sent:

• When adding users (individually or in bulk), a temporary password will be automatically sent to the registered user's email.
• Users can change their password after the first login using the temporary password included in the email.

Login and Initial Setup:

1. Check Temporary Password Sent via Email
2. Logging in with a temporary password on the Security365 login page
3. Display password change screen on first login
4. New password set successfully

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5. User Detail Information Retrieval and Editing

View Detailed Information

**Entry Method:**When you click on the user you want to check from the user list, a detailed information slide will open.

Edit User Information

Correction Procedure:

1. Edit Information to Change
2. bottom저장Button Click
3. Confirmation of completion of modifications

Editable items:

• name
• Email
• ID
• Group and Representative Group
• Activation Status
• Note (up to 200 characters, free input allowed)

Reason for Deactivation (Read-Only)

If the account is inactive, below the "Activation Status" itemReason for DeactivationThe field is displayed automatically. This field is recorded automatically by the system and cannot be directly modified by the administrator.

Reason Type	Screen Display Text
Automatic Deactivation of Inactive Accounts	Automatic Deactivation of Inactive Accounts (Not Logged In for More Than N Days)
Deactivation due to CSV synchronization	Disabled by CSV synchronization
Manual Deactivation by Administrator	Disabled by the administrator
No reason	-

• When the account is reactivated, the reason for deactivation will be reset.
• NoteThe field is always displayed regardless of the account's active/inactive status, and administrators can freely enter and modify it. If it is empty,-is displayed.

Precautions when modifying sync accounts:

• Users added through Azure AD synchronization can also be modified.
• However, during re-synchronization, it will be overwritten with the information from Azure AD.
• To permanently change the information of the synchronized account, you must modify it in the source system (Azure AD, SCI Server, etc.).

Unlink Account

If the SCI Server account is incorrectly linked, you can unlink it.

Release Method:

1. Check linked information on the user detail screen
2. to the right of the linked account삭제Button Click
3. in the confirmation popup확인Click
4. Unlinking completed

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6. User Activation Management

Only activated users can use the Security365 service. Inactivated users cannot access the service.

Individual Activation Settings

**Method:**You can individually change the activation status by clicking the activation toggle for each user row in the user list.

Bulk Activation Settings

Method:

1. Select the users to be changed with checkboxes from the user list.
2. Use the [Activate Management] button at the top of the screen.사용자 활성화or사용자 비활성화Check and click [Apply]
3. Bulk change activation status for all selected users

Usage Example:

• Activate multiple new hires simultaneously
• Simultaneously Deactivating Multiple Resignees

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7. User Password Reset

The Security365 Management Center provides two methods for resetting user passwords.

Password Reset via Email

This is how to send a password reset link via email so that the user can set their password themselves.

Initialization Procedure:

1. Select users who need to reset their passwords using checkboxes (multiple selections allowed)
2. top of the screen비밀번호 초기화(이메일)Button Click
3. in the confirmation popup확인Click
4. Send password setup link to the selected user's email.

Email link validity period:

• The link is valid for 10 minutes after sending.
• A resending is required when the expiration date has passed.

Synchronization Account Precautions:

• For accounts synchronized with external systems such as Microsoft, SCI Server, and Google, only the internal password of Security365 will be reset.
• The password for the external system will not be changed.

User Password Reset Procedure:

1. Click the password reset link in the email
2. Accessing the Password Reset Page
3. Enter and confirm new password
4. Password reset completed

Administrator Directly Generates Temporary Password

This is how an administrator can immediately generate a temporary password and deliver it to the user.

Initialization Procedure:

1. Select a user who needs to reset their password (single selection)
2. in the check option at the top of the list비밀번호 초기화(이메일)or비밀번호 초기화(생성)Button Click
   • Password Reset (Email):
     • A temporary password will be sent to the user's email.
   • Password Reset (Creation):
     • Display of the result screen containing the generated temporary password
     • Copy the temporary password and securely deliver it to the respective user.
3. [Confirm] Click the button

User First Login:

• Users who log in with a temporary password must change their password on the first login.

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8. User Deletion

You can completely remove user accounts that are no longer needed from the system.

Deletion Method

Individual Deletion:

1. Select the user to delete with a checkbox.
2. top of the screen사용자 삭제Check Button Activation
3. 사용자 삭제Button Click
4. in the delete confirmation popup확인Click
5. User deletion completed

Bulk Delete:

1. Select multiple users to delete using checkboxes
2. top of the screen사용자 삭제Button Click
3. in the delete confirmation popup확인Click
4. All selected users have been deleted.

Precautions When Deleting

⚠️ Data recovery not possible:

• Deleted user information cannot be recovered.
• Before deletion, please review data backup or deactivation procedures.

Recommendations:

• For resigning employees, it is recommended to deactivate rather than delete immediately.
• Consider deleting after maintaining an inactive state for a certain period for compliance and regulation purposes.

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9. Backup and Restore

This is a feature that allows you to save (backup) user and group data at a specific point in time and restore (recover) it to that point in case of issues. It enables safe recovery to a previous state when data has been incorrectly modified, such as through CSV synchronization.

Backups always create user and group data together. Standalone backups of users or groups are not supported.

Backup List Screen

Backup and RestoreWhen you select the tab, the generated backup list will be displayed.

Verifiable information:

column	Description
Creation Date and Time	Date and time when the backup was created
User	Number of user records at the time of the backup
Group	Number of group records at the time of the backup
status	Restorable / Creating / Creation Failed / Restoring

Maximum backup retention count:Total Sum Maximum10 itemsIt will be stored until. If there are more than 10, the oldest backup will be automatically deleted.

Creating a Backup

Manually back up the current user and group data status.

How to create:

1. Backup and RestoreTop of the tab+ 백업 생성Button Click
2. in the confirmation popup백업 생성Button Click
3. The backup is added to the list, and the status is completed when the creation is finished.Restorablewill be changed to.

Restoration

Select the desired point in the backup list to revert the current data to that point in time.

Restoration Method:

1. Hover over the row of the restore point in the backup list복원A button will be displayed.
2. 복원On button clickRestore ConfirmationA popup will be displayed.
3. After checking the changes in the popup복원하기Clicking the button will start the restoration.

Restore Confirmation Popup

You can check the differences with the current data before executing the restore.

Information available in the popup:

• Backup point to restore: Creation date and time of the selected backup
• Change Log Preview: Compare the current count and the count after restoration by user/group.
  • For example: Current users 15,200 → After restoration 15,000 (-200), Current groups 17,750 → After restoration 17,950 (+200)
  • The numbers in parentheses indicate the increase or decrease in the current count.

⚠️ When restoring, the current data will revert to the backup point, and this action cannot be undone.

Automatic Backup

The current state is automatically backed up just before the CSV synchronization (bulk registration) task is executed. If the data is incorrectly changed due to synchronization, this backup can be used to restore to the previous state.

Precautions During Restoration

⚠️ Please check before restoring:

• Restoration replaces the entire current operational data with the selected backup point.
• Restoration work cannot be canceled after completion.
• Restoration cannot be started while CSV synchronization is in progress. Please try again after synchronization is complete.
• In case of restoration failure, the current operational data will not be changed.

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10. CSV Validation Error Codes

Here are the error codes that may occur when uploading a CSV file and their solutions.

File Level Error

The entire file has been rejected, and registration is not possible.

Error Code	Error Name	Description	Solution
2700	CSV_FILE_UPLOAD_REQUIRED	CSV file not uploaded	Please select and upload a CSV file.
2701	CSV_PARSE_ERROR	Exception Occurred While Parsing CSV	Check the CSV file format (comma-separated, quote handling, etc.)
2702	CSV_ENCODING_UNSUPPORTED	Unsupported encoding	Please save the file with UTF-8 encoding and then re-upload it.
2703	CSV_HEADER_MISMATCH	Header Mismatch	Check if the required headers (UserName, Email, UserId) are included.
2705	CSV_FILE_EMPTY	Empty file	Upload a CSV file containing data
2706	CSV_FILE_SIZE_LIMIT_EXCEEDED	File size exceeded (100MB)	Please upload the file split into parts of less than 100MB.
2707	CSV_FILE_SIZE_UNEXPECTED_EXCEPTION	An exception occurred while retrieving the file size.	Please try saving the file again and then uploading it.
2708	CSV_FILE_SAVE_FAILED	File save failed	Please try again later.
2709	CSV_FILE_NOT_FOUND	File not found	Please re-upload the file.
2710	CSV_FILE_DELETE_FAILED	File deletion failed	Contact the system administrator
2711	CSV_FILE_INVALID_TYPE	Invalid file type	Check if it is a CSV file (.csv extension)

Data Validation Error

Errors occurring in individual rows of the CSV file. Rows with errors are excluded, and the rest are processed normally.

Error Code	Description	Solution
USER_ID_REQUIRED	Missing UserId value	Please enter the user ID in the UserId column (email format).
USER_NAME_REQUIRED	Missing UserName value	Please enter the user name in the UserName column.
EMAIL_REQUIRED	Missing email value	Please enter the email address in the Email column.
USER_ID_INVALID	UserId is not in email format	Correct the UserId to a valid email format (e.g:user@domain.com)
EMAIL_INVALID	Email is not in email format.	Please correct the email to the proper email format.
DUPLICATE_ID	Duplicate UserId within CSV	Remove duplicate UserId or change to a unique value.
DUPLICATE_EMAIL	Duplicate Emails in CSV	Remove duplicate emails or change them to unique values.
CSV_RECORD_SIZE_MISMATCH	Header and data column count mismatch	Check if the number of columns in each row matches the header.

Execution Error

This is a system-level error that occurs during task execution.

Error Code	Error Name	Description	Solution
2712	SYNC_JOB_NOT_FOUND	Unable to find the task	Check the task ID
2713	SYNC_JOB_ID_FORMAT_INVALID	Invalid work ID format	Use the correct work ID.
2714	SYNC_JOB_ALREADY_REQUESTED	Concurrent Requests (Lock Contention)	Please wait until the previous request is completed.
2715	SYNC_JOB_ALREADY_RUNNING	Already running	Please wait until the currently running task is completed.

Password Policy Error

This is an error that may occur during password reset.

Error Code	Error Name	Description	Solution
2800	PASSWORD_POLICY_NOT_FOUND	Password Policy Not Set	The administrator must set the password policy.
2801	PASSWORD_POLICY_DISABLED	Disable Password Policy	The administrator must enable the password policy.
2802	PASSWORD_POLICY_INVALID_FORMAT	Password policy format error	Contact the administrator to check the policy settings.
2803	DEFAULT_PASSWORD_DISABLED	Disable Default Password Usage	The administrator must activate the default password.
2804	DEFAULT_PASSWORD_EMPTY	Default Password Not Set	The administrator must set a default password.
2805	DEFAULT_PASSWORD_INVALID_FORMAT	Basic password format error	Contact the administrator
2806	DEFAULT_PASSWORD_DECRYPT_FAILED	Failed to decrypt the default password	Contact the administrator